Privacy policy

Last updated: 8 November 2026

This policy explains what information diolichat.com ("we", "us") collects and how it is used.

Information you give us

If you send a quote request, a contact form or chat with our AI assistant, we collect the details you type, such as your name, phone number, email address and message. We use them to reply to you, provide the service you asked for, and improve our service. We do not sell your personal information.

Information collected automatically

Like most websites, our servers record technical information such as IP address, browser type, pages visited and time of visit. We use it to keep the site secure and to understand how it is used.

Cookies and advertising

We may use cookies and similar technologies. If advertising is enabled, third-party vendors including Google use cookies to serve ads based on your previous visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet.

You can opt out of personalised advertising by visiting Google Ads Settings, or opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info. You can also block or delete cookies in your browser settings.

Visitors in the European Economic Area, the United Kingdom and Switzerland will be asked for consent to cookies where required by law.

Third-party links

Blog posts link to articles on other websites. We are not responsible for their content or privacy practices.

AI processing

Our chat assistant sends your messages to an AI service provider in order to generate replies. Do not enter sensitive information such as passwords or payment card numbers in the chat.

Data retention and your rights

We keep enquiry details for as long as needed to respond and manage the relationship. You can ask us to access, correct or delete your personal data by emailing info@diolichat.co.rw.

Children

Our site is not directed at children under 13 and we do not knowingly collect their personal data.

Changes

We may update this policy and will change the date above when we do.

Contact

Diolichat, Kigali, Rwanda. Email info@diolichat.co.rw or call +250 782 687 898.